Which helpline to call depends on the day, on the problem, and on where you are. For immigration paperwork on a weekday, call 1345. For unpaid wages, a workplace injury or a hospital visit in Ansan, call 1644-7111, the Ansan Migrant’s Counseling Support Center (안산시외국인주민상담지원센터). At the weekend or late at night, call 1577-1366, which runs every day of the year.
Three different bodies run these lines and their opening hours barely overlap, which is why the day of the week decides as much as the question does. All three are free, and all three work through an interpreter. This guide sets the three side by side, then covers the Ansan line in detail.
What this guide covers
01
Which number to call
02
Which language, and which button to press
03
When you can call
04
What you can ask about
05
How to reach the center
06
If you are not in Ansan
07
What your employer can request
08
Frequently asked questions
Which number to call
Verified September 2026 · 1345 operates under the Framework Act on Treatment of Foreigners Residing in the Republic of Korea, Article 20
Three bodies run three free lines, and each answers a different kind of question. The Ministry of Justice runs 1345 for immigration matters. Ansan City runs 1644-7111 through a welfare corporation called Gangmul (사단법인 강물). The Ministry of Gender Equality and Family runs 1577-1366, the Danuri Call Center (다누리콜센터), through the Korean Institute for Healthy Family.
Three free helplines, side by side
All three are free · all three provide interpreters
| Ansan, 1644-7111 | National, 1345 | National, 1577-1366 |
|---|
| Run by | Ansan City | Ministry of Justice | Ministry of Gender Equality and Family |
| Languages | 14 | 20 | 15 |
| Days | Monday to Thursday, and Sunday | Weekdays only | Every day, holidays included |
| Hours | 09:00 to 18:00, and Sunday 10:00 to 19:00 | 09:00 to 22:00 | 24 hours |
| Evening | Closed after 18:00 | After 18:00, Korean, English and Chinese only | Open. Outside Seoul, calls after 18:00 route to the main line |
| Best for | Wages, workplace injury, contracts, legal and medical help | Visas, residence permits, office locations | Migrant women and multicultural families. Interpreting, family counseling, urgent help |
| From abroad | — | +82-2-1345 | — |
Read the evening row carefully. The immigration line stays open until 22:00, but after 18:00 it drops to three languages. If your language is Vietnamese, Uzbek, Nepali or Thai, a call to 1345 after work will not reach an interpreter in your language. The Danuri line keeps all 15 of its languages around the clock.
Which language, and which button to press
The Ansan line asks you to choose a language yourself. Dial 1644-7111, wait, then press the number for your language. Several languages share one number, and the operator sorts it out once you are connected.
What to press after 1644-7111
Ansan City Migrant’s Counseling Support Center · 14 languages
| Language |
Press |
| Korean | 1 |
| Chinese | 2 |
| Vietnamese | 3 |
| Mongolian | 4 |
| Indonesian, Malay | 5 |
| Russian, Uzbek | 6 |
| Thai | 8 |
| Filipino, English | 9 |
| Sri Lankan | 01 |
| Cambodian | 02 |
| Nepali | 03 |
English shares number 9 with Filipino. There is no separate English button.
The national line works differently. Dial 1345, listen to the recorded menu, press the number for your language, then press the star key. The Ministry of Justice lists the recorded menu as follows.
The 1345 recorded menu
1
Immigration office locations, their jurisdictions, and opening hours.
2
Result of a certificate of visa issuance application.
3
Reporting that a foreign worker has left a job, and fax reports of a change of workplace for visiting-employment compatriots.
4
Questions about the Village Lawyer service.
0
Speak to an agent.
When you can call
Opening hours verified September 2026 · Ansan City and Ministry of Justice pages
The Ansan schedule is built around factory shifts rather than office hours. Friday and Saturday are closed, and Sunday is a full day that runs an hour later than the rest.
Opening hours
Ansan 1644-7111 · immigration 1345 · Danuri 1577-1366
| Day | Ansan 1644-7111 | Immigration 1345 | Danuri 1577-1366 |
|---|
| Monday to Thursday | 09:00 to 18:00 | 09:00 to 22:00 | 24 hours |
| Friday | Closed | 09:00 to 22:00 | 24 hours |
| Saturday | Closed | Closed | 24 hours |
| Sunday | 10:00 to 19:00 | Closed | 24 hours |
| Public holidays | — | — | 24 hours |
Sunday is the point of the Ansan arrangement. It is the one day when a person on a six-day shift can reach a city service in their own language and speak to someone who can take the case further. On a public holiday, 1577-1366 is the line that stays open.
What you can ask about
Ansan City lists eleven subjects the center handles. They fall into two groups: work, and everything else.
Work
✓
Wages and severance pay (임금, 퇴직금)
✓
Employment terms and contracts (근로관계)
✓
Disputes at the workplace (사업장갈등)
✓
Workplace injury (산업재해)
✓
Pension and insurance (연금보험)
Everything else
✓
Legal support (법률지원)
✓
Residence matters (체류지원)
✓
Medical support (의료지원)
✓
Multicultural family matters (다문화가정)
✓
Interpretation and translation (통번역지원)
✓
General information about living in Korea (생활정보)
Residence matters appear on both lists, and that is where the two helplines meet. The Ansan center can explain a residence question and interpret for you. It is not an immigration office, so an application still goes to the immigration office that covers Ansan.
How to reach the center
There are four ways in, and three of them do not require travel.
·
Phone. 1644-7111, then your language number.
·
Video call. Listed by the city as one of the counseling methods.
·
Video guides. The center publishes legal and labor explainers on YouTube.
·
In person. Ground floor, Ansan Foreign Resident’s Support Headquarters, Bubu-ro 43, Danwon-gu (단원구 부부로 43). Fax 031-362-6132.
Getting there is short. Take Seoul Subway Line 4 to Ansan Station, leave by exit 1, cross under the road, and walk about 400 meters along Bubu-ro. The building sits beside the public car park. The same building holds the health clinic that treats foreign residents free of charge, and the classrooms used for government Korean courses.
If you are not in Ansan
Two national services cover the whole country, and one of them never closes.
The Danuri Call Center (다누리콜센터) on 1577-1366 runs 365 days a year, 24 hours a day, weekends and public holidays included. The Ministry of Gender Equality and Family runs it through the Korean Institute for Healthy Family. Its counselors are specialists in support for migrant women and multicultural families, and they work in 15 languages.
What 1577-1366 covers
✓
Living information, and guidance on residence, nationality, labor and finding work.
✓
Three-way interpreting when you are at a police station, an emergency room, a hospital, a community service center, a school or a bank.
✓
Family and couple counseling, with interpretation.
✓
Lawyer consultations through the Korean Bar Association, Tuesdays 14:00 to 16:00, by appointment.
✓
Emergency support and shelter for women affected by violence, with children.
The 15 languages are Korean, English, Chinese, Vietnamese, Tagalog, Khmer, Mongolian, Russian, Japanese, Thai, Lao, Uzbek, Nepali, Arabic and Indonesian. Outside Seoul, calls placed after 18:00 route to the main line rather than to a regional office. You can also ask a question through the one-to-one counseling room on the Danuri portal, and counselors take appointments to visit you or to see you at the center.
For classes, childcare and family services rather than an urgent problem, the nearest family center is usually the better first call. The same portal lists 229 family centers (가족센터) across the country, searchable by province and district.
What your employer can request
Ansan City runs a second service that most people never hear about, because a person cannot apply for it. The on-site interpretation service (찾아가는 통역서비스) sends an interpreter to an organization, not to an individual.
Your employer applies, not you
Ansan City states that the service is for public bodies, organizations that work with foreign residents, and businesses that employ foreign workers. If you need an interpreter for a meeting at work, ask your employer to apply.
The application form goes to the Foreign Resident Administration Division by email at homin0312@korea.kr, and the city takes applications all year. The contact number is 031-481-3737.
The language list is not the same as the helpline’s. Both cover 14 languages, but the two lists differ at the edges, so check which service covers your language before you ask for it.
Where the two language lists differ
Both services list 14 languages, but not the same 14
| Language |
Helpline 1644-7111 |
On-site interpretation |
| Japanese | — | Yes |
| Kazakh | — | Yes |
| Malay | Yes | — |
| The other 12 | Yes | Yes |
If your language sits in only one column, that decides which service can help. The helpline covers Malay and the on-site service does not. The on-site service covers Japanese and Kazakh and the helpline does not. The other twelve overlap.
Frequently asked questions
What is 1345 in Korea?
1345 is the Immigration Contact Center, a multilingual phone service run by the Ministry of Justice under Article 20 of the Framework Act on Treatment of Foreigners Residing in the Republic of Korea. It answers questions about visas, residence permits and immigration offices in 20 languages, and it also provides three-way interpretation for government bodies dealing with foreign residents. Dial 1345 with no area code, or +82-2-1345 from outside Korea.
What are the hours of operation for the 1345 immigration Contact Center in Korea?
Weekdays, 09:00 to 22:00. After 18:00 the service continues in Korean, English and Chinese only. It does not open at the weekend.
Which helpline is open at the weekend?
1577-1366, the Danuri Call Center, runs 365 days a year and 24 hours a day, public holidays included. In Ansan, 1644-7111 also opens on Sunday from 10:00 to 19:00. The immigration line, 1345, is closed on Saturday and Sunday.
Is the Ansan helpline free?
Yes. Ansan City runs it as a public service, and the interpretation is part of it. You pay only what your own phone plan charges for the call.
Does the Ansan helpline handle immigration paperwork?
It can explain a residence question and interpret for you, and residence support is on its published list of subjects. It is not an immigration office, so applications still go to the immigration office that covers Ansan.
Official sources
Every figure in this guide comes from the pages below. Opening hours and phone menus change, so check the page that matters to you before you call.
·
Ansan City, on-site interpretation service 2026 notice · notice, Korean
Information verified as of September 2026. Rules and opening hours change often. Confirm the details with the official source before you call, or call the Immigration Contact Center at 1345.
This site is not affiliated with the Korean government. Always confirm details with the official source.
